Return And Refund


We are committed to providing you high quality products. In a rare event, if you aren't fully satisfied with our product and find it is not 'As described on our website, or is received in a 'damaged ' condition, you can request an Exchange or Refund within 7days of receiving the order for eyeglasses and within 7 days of receiving the order for sunglasses . We allow exchange/refund with the following exceptions: * Eyewear: Eyeglasses, Sunglasses, Reading Glasses with the following are not accepted for exchange/refund: * Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition. * Product damaged due to mishandling post-delivery product is de-shaped, with visible intentional damage to the product. Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received. Exchange & Refund Options Exchange Options (Most Popular): You can do the following types of exchange: * With the same frame & same lens package -Get a fresh piece of the same frame & lens package ( or coating if added) * With the same frame but a different lens package- Get a fresh piece of the same frame & upgrade to a different lens package ( or coating) and any additional amount for the upgrade will have to be paid. * With a different frame & different lens package- Choose from a wide range of different frame & different lens packages & the difference amount from the new product and old product will have to be paid.

How to return?

Schedule a Pick-Up 100% Free Pick-up service: Available in select cities. We would arrange a pick-up at your location within 2-5 days thereafter. * Keep the products with all accessories ready for pickup. * You can choose a product for exchange Or take refund as per policy * Exchange product will be dispatched/refund will be credited once the returned item reaches us. Ship Product to Borassco. * Pack the products and stick the return label on the box. We will email you the label *Select any courier service & ship the product to at the given address. * You can choose a product for exchange or take a refund as per policy once the returned item reaches us. Transfer to Bank * You will be asked to fill your UPI/bank details to get the refund. Once the Borassco receives the product, a link will be shared with you to share your bank/UPI details. * The amount will be credited to your account in 24 hours after receiving the product back. Note : * You must have initiated the exchange/refund process within 14 days from receipt of your product. * No Cash refund will be provided for Cash On Delivery orders Part B: CANCELLATION POLICY We custom make each lens specifically for you - we can't reuse a lens cut for you, for anyone else, should you choose to cancel your order. However, we want you to be able to try us 1 00% risk-free. Thereafter, if you would like to cancel your order before if has reached you, for any reason you, please choose to contact us at the following: . Reach out to us via "Contact Us/Need Help" option on the Website . You can also reach out to us on +91-9037338831 ,+91-9047338832 Part C: FAQS Frequently Asked Questions: 1. Where will I get the option for exchange or replacement of my order?You can request for return via our E mail or customer support number 2. Will I be able to get a refund for my order before the product reaches the Borassco warehouse? No, the refund can only be issued once we receive the order in our warehouse. 3. If the order was paid via Cash on Delivery, then what option do I need to select for refund? You need to select from the following two options: . Transfer to bank . UPI 4. If I return the product at Borassco store, then when will I get a refund? The refund request will be initiated once you handover the product at the store. Amount will get credited in 0-2 days. 5. Can a customer change the refund method after initiating the return? No 6. In case I have purchased two products under Buy One Get One Offer, then can I get a refund For one product? you can only get a replacement. If you face any difficulty, please inform us using "Need Help"/"Contact Us" option on the Website. 7. When will exchange order be dispatched? The exchange order will be dispatched once the returned product reaches Borassco and is approved by the team.